Cancellations

You can cancel your order as long as it has not been packed or shipped.
Once an order has entered our warehouse for processing, we are unfortunately no longer able to cancel it.

If your order has already been shipped, you can still return it using our return portal once it has been delivered.
Please see our Returns & Exchanges policy for full details.

How to cancel your order

Step 1:
Go to our cancellation portal: https://returns.reversio.io/rlvnz/withdraw

Step 2:
If your order has not yet been processed by our warehouse, we will cancel it and confirm the cancellation by email.

Step 3:
Your payment will be refunded to your original payment method.
Refunds are typically processed within 2–3 business days, depending on your bank or payment provider.

Additional information

• Orders can only be cancelled before they have been packed or shipped.

• During launches, promotions, and busy periods, orders may be processed very quickly, which can limit the possibility of cancellation.

• If your cancellation request cannot be processed in time, you can return your order after delivery through our return portal.

• If you need assistance, our customer support team is always happy to help.